Question 1

When will Instagram be supported?

Accepted Answer

We're waiting on Facebook / Instagram to make the publishing endpoint on their API available to non-partners or start accepting new partners.

As soon as one of the above happens, we will be able to support Instagram within less than a week as we have everything ready (code-wise): connecting Instagram accounts, tagging locations, previewing posts, gathering analytics, etc.

While we wait for API approval, very soon we will start working on an integration with Zapier. They just launched a Zap for Instagram that can allow us to automatically publish single-photo posts to your Instagram Business Account.

Question 2

I can't see the Facebook Pages I want to add to Publer

Accepted Answer

How do you find yourself in this scenario: You have added some pages on Publer from your Facebook account and now you want to add some more. But, sometimes you can't see these pages as options.

So, please do the following:

Go to Accounts and click the + icon.

Then, select Facebook Page:

You will be given this pop up window and please make sure to select Edit Settings (NOT Continue as your_name):

In the next screen make sure to select ALL the Facebook Pages you want Publer to have access to:

Click Next.

|| Unselecting a Page will make Publer lose access to it.

Question 3

What are the daily post limits

Accepted Answer

As a very powerful social media management superhero, we need to make sure that Publer remains a well-behaved citizen of the virtual world.

We're trying to build great relationships with the social networks that Publer's been integrated with and in order to create a safe environment for everyone, below are the anti-spam efforts we have taken.

Daily Post Limits

Q: How to connect Facebook Groups (both managed using a personal profile and a Page)

It's been more than two years since Facebook started allowing Pages to manage and post to Groups , a great way for brands to directly engage with their audience, just like what we're doing with our awesome support group. How to add Facebook Groups to Publer Before adding a Group , make sure the following prerequisites are met: [Reminder] You cannot use Publer or any 3rd party app to post to Groups you don't administer You need to be an admin of the Group using your personal profile (regardless if you want to post as a Page) Make sure Publer is installed on the Groups you want to add, a one-time thing Go to Accounts on top of the dashboard and click the + icon named Add Account (or click here ) and select Facebook Group . Since you may want to add Groups managed by your Pages , Publer needs to also have access to your Pages . Once you give Publer all the required permissions you will see all the eligible Groups , both those managed by your personal profile and those managed by your Pages (if any). If a Group is managed by both your personal profile and a Page of yours, or by multiple Pages , you will se

Q: What's included in Publer Aurum (Gold)?

Publer Aurum (Gold) provides full access to all superpowers. Besides Facebook, Twitter, LinkedIn and Google My Business, it also supports Pinterest . Remember: It comes with a 14-day free trial . You can cancel at anytime. A credit card or a PayPal account is required for the subscription / free trial You can choose the number of social accounts and additional team members you need by clicking on the Up & Down arrows. For every 9 Social Accounts, the 10th one is Free . For every 9 Team Members, the 10th one is Free . Publer Aurum (Gold) includes: All free features: Schedule status updates, links and single-photo posts for Facebook, Twitter, LinkedIn and Google My Business. Customize your post based on the social network you're posting to. Preview how your post will look like on each social network. View your scheduled posts in list or Calendar view mode. **Automatically sche

While the social networks, besides Twitter, don't explicitly have a limitation on how many posts you can publish on them in a day, we have decided to do so in order to prevent abuse and to allocate resources properly. If you think about it, there's a very thin line between automation & spamming.

For Facebook Groups, we also have a limitation on the number of links you can share in a day since they're very prone to being marked as spam by other Group members.

These limits are per social account and are rolled over a 24 hours period. If seen necessary, they may change at any time without prior notice.

Twitter Automation Rules

Twitter, with the most recent rules. is very clear when it comes to automation: unique non-abusive content only!

You cannot post or schedule duplicative or substantially similar Tweets across one or more Twitter accounts you manage
You cannot send a large volume of unsolicited and/or repeat @mentions
You may not automatically post about trending topic

Question 4

How to setup a posting schedule

Accepted Answer

What’s better than scheduling your posts manually? Having a detailed posting schedule!

Everyone who manages multiple social accounts is aware of the benefits of having a strict posting schedule, which will definitely save a lot of time. It is all about deciding which types of posts will be shared on Monday, Tuesday, and so on.

This is why Publer provides a very simple, yet powerful tool: Posting Schedule!

Remember:

You can use timeslots for AutoScheduling and also Recycling posts
You can create multiple timeslots and add different types of posts on each of them.
You will be notified if you are scheduling a post over another one at the same time because posts of the same social accounts should have a difference of 2 minutes.
You can create different timeslots for each social account you have on Publer, so you don’t mess with anything.

Let’s go!

Go to Accounts on top of the dashboard.
Select the social account you want to create a new timeslot for.

Select the second option named Posting Schedule.

You can select between Creating timeslot or **

Question 5

How to connect Facebook Groups (both managed using a personal profile and a Page)

Accepted Answer

It's been more than two years since Facebook started allowing Pages to manage and post to Groups, a great way for brands to directly engage with their audience, just like what we're doing with our awesome support group.

How to add Facebook Groups to Publer

Before adding a Group, make sure the following prerequisites are met:

[Reminder] You cannot use Publer or any 3rd party app to post to Groups you don't administer
You need to be an admin of the Group using your personal profile (regardless if you want to post as a Page)
Make sure Publer is installed on the Groups you want to add, a one-time thing

Go to Accounts on top of the dashboard and click the + icon named Add Account (or click here) and select Facebook Group. Since you may want to add Groups managed by your Pages, Publer needs to also have access to your Pages.

Once you give Publer all the required permissions you will see all the eligible Groups, both those managed by your personal profile and those managed by your Pages (if any).

If a Group is managed by both your personal profile and a Page of yours, or by multiple Pages, you will se

Question 6

What's included in Publer Aurum (Gold)?

Accepted Answer

Publer Aurum (Gold) provides full access to all superpowers. Besides Facebook, Twitter, LinkedIn and Google My Business, it also supports Pinterest.

Remember:

It comes with a 14-day free trial. You can cancel at anytime.
A credit card or a PayPal account is required for the subscription / free trial
You can choose the number of social accounts and additional team members you need by clicking on the Up & Down arrows.

For every 9 Social Accounts, the 10th one is Free.
For every 9 Team Members, the 10th one is Free.

Publer Aurum (Gold) includes:

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