Question 1

How to connect my OpenAI account

Accepted Answer

The AI Assist for both text and images is powered by OpenAI. There are two ways that we can communicate with OpenAI:

By default, we rely on a shared OpenAI account, and if you have an active Business subscription with us, it comes with unlimited AI prompts.
Regardless of the plan that you have, you can connect your own OpenAI account and use the AI Assist in Publer at no additional cost from our end.

||| If you connect your OpenAI account, you will be charged directly by OpenAI for the AI prompts.

How to connect your OpenAI account with Publer

Get the API key from OpenAI

Go to your OpenAI API keys and create a new one

Copy the generated API key

Paste the API key into Publer

Go to your Publer Integration Settings and choose to use your OpenAI account

Paste the OpenAI API key and click on connect

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Question 2

How to generate text with AI Assist

Accepted Answer

AI is able to generate text from scratch, but only when given some input. The more specific you are the better the result will be.

Take a look at the following example to understand the importance of using a detailed prompt.

Generating new text content with Publer AI Assist is very easy, but since we support posts for both social media and blog, the first steps are slightly different.

How to trigger the AI prompt modal for social media posts

Click on the AI Assist button

|| If the post has content, besides generating new text, AI Assist will also give you the option to complete the text

|| The same steps can be used for generating new comments

How to trigger the AI prompt modal for blog posts

Click to add a new block and click on the magic icon that says "Generate new text"

How to generate new text with AI

Write a detailed prompt (see below for examples)

![](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screenshot-2023-04-13-at-02060_1wv6b7

Question 3

How to connect Instagram accounts

Accepted Answer

If you have Instagram Business Account (not Creator/Personal), that is connected to a Facebook page (of which you are an Admin with your Facebook profile), then you can connect Instagram to Publer.

|| Note: For the moment only Instagram Business accounts that have been connected to a Facebook Page are supported. Convert your Instagram account to a Business one and connect it to a Facebook Page here. Alternatively, you can connect your Facebook Page to your Instagram Business account by going here.

To connect an Instagram Business account to Publer:

Go to Accounts, click on Connect.
Select Instagram and click on Continue

Sign in to the corresponding Facebook account, with which you are an Admin on the Page that is connected to this Instagram account.
Click on Edit Settings and select the Instagram accounts you want to add to Publer.

Make sure to check all the Instagram Business accounts and click on Next.

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Question 4

Why can't I see the Facebook Page I want to add to Publer?

Accepted Answer

If you are getting the error "No eligible social accounts to add" when trying to connect to your Facebook Page, then most probably some permissions are missing on the Business Integrations section.

To connect to your Facebook Page

1. Try the following

Go to Social Accounts on the left side.
Click Connect, select Facebook Page and continue. You will be asked to log in to your Facebook Profile, with which you manage this Page.
In the following screen make sure to select Edit Settings instead of Continue.

Connect Facebook Page

Here, make sure to select all the linked Facebook Pages that you want Publer to have access to.

Connect Facebook Page

Make sure that all the permissions are toggled on and click on Done.

Connect Facebook Page

Lastly, select all the Facebook Pages that you want to connect to Publer.

2. If the above doesn't work, try the following:

Make sure to switch to your main/personal Facebook account (Not a Page).
Go to Facebook Settings > Business Integrations and search for or click on "publer.io".
In the popup, make sure that y

Question 5

Why can't I see the Instagram account I want to add to Publer?

Accepted Answer

If you are getting the error "No eligible social accounts to add" when trying to connect to your Instagram Page, then most probably there is an error not allowing the connection between Facebook and Instagram to go through, or some permissions are missing on the Business Integrations section.

|| Note: For the moment only Instagram Business accounts that have been connected to a Facebook Page are supported. To convert your Instagram account to a Business one go here. To connect your Facebook Page to your Instagram Business account go here.

1. Resolve any issues, verifications, or alerts:

Check if you need to Review Connection between Facebook and Instagram:

Go to the Facebook page that you have connected to Instagram.
On the left, go to Settings of this Facebook page.
Then, go to Linked Accounts and choose Instagram.
If you have any warnings, make sure to review them accordingly.
Follow the steps on the guide here for more guidance.
Finally, try to connect the Instagram account again.

||| Warning: If you cannot Review the Connection from neither Facebook, please check Instagram and the Meta Business Manager and make sure there

Question 6

What post types are supported and what are their limitations?

Accepted Answer

Supported posts:

Facebook

Supported post types: Status updates, links, single & multi-photo posts (no limit on the photos per post), albums, videos, Reels, carousels, and GIFs.

Limitations:

Photos can be of any format and size. GIFs need to be less than 4 MB.
Videos can be of any format, but need to be less than 20 minutes long and less than 1 GB.
Reels can only be between 4 seconds and 1 minute long, and have a size no bigger than 1GB.

Instagram

Supported post types: Single and multi-photo/carousel posts (up to 10 photos), single video posts, Stories, and Reels.

Limitations:

Photos, regardless of the post type, can be of any format, but need to have a minimum resolution of 320x320 pixels, and be less that 8 MB. They will be automatically cropped if they're not within the 1.91:1 and 4:5 ratios.
Videos, except reels, can only be between 3 and 60 seconds long, and have a size no bigger than 100MB.
Carousels can be up to 10 photos. At the moment, videos cannot be included in a carousel post.
Stories can be posted automatically or with the help of a semi-automated notification/reminder system. For stories that are published automatically, you can upload one photo or one video. For stories that are sent via push notifications/reminders, you can upload up to 10 photos or one video.
Reels can only be between 3 seconds and 15 minutes long, and hav

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