Question 1

How to connect Instagram accounts

Accepted Answer

|| For the moment only Instagram Business accounts that have been connected to a Facebook Page are supported. To convert your Instagram account to a Business one and then connect it to a Facebook Page, click here. || Alternatively, you can connect your Facebook Page to your Instagram Business account by going here.

To connect an Instagram Business account to Publer:

Go to Accounts.
Click the + icon to add an account.

Select Instagram and click Continue.
Sign in to your Facebook account.
Click Edit Settings if you had previously connected Publer to Facebook.

Make sure to check all the Instagram Business accounts and the linked Facebook Pages and click on Next

Make sure to check all the Facebook Pages that belong to the Instagram Business accounts you've previously selected and then click Next.
Finally, click Done.

Check the **Instagram acc

Question 2

Why can't I see the Facebook Page I want to add to Publer?

Accepted Answer

||| Make sure you do not have any warnings or pending verifications from Facebook. You can check that at your Facebook Business Manager account.

Try the following:

Go to Accounts and click the + icon.

Then, select Facebook Page.

In the following screen make sure to select Edit Settings instead of Continue.

In the next screen make sure to select ALL the Facebook Pages you want Publer to have access to.

Click Next and finish the authorization workflow.

If the above still doesn't work, try the following:

Go to Facebook Settings and search for / click on "publer.io".
In the popup, make sure that you've given Publer access to ALL the required permissions for ALL the Facebook Pages that you want to use Publer for.

Once you do that, try adding the other Page one more time.

If still no luck, try the last resource:

Go to [Facebook S

Question 3

How to connect Pinterest accounts

Accepted Answer

|| Until we're given direct API access by Pinterest (application is still pending), publishing your scheduled Pins will be done by either Zapier or IFTTT.

To manually add your Pinterest account to Publer:

Go to Accounts on top of the dashboard, click the + icon.

Select Pinterest, upload a photo, and write the name for your Pinterest account.
Manually add the existing boards so that you can select one when scheduling your Pins.

|| For the Zapier integration the Board ID needs to match, while for the IFTTT integration the Board Name needs to match with an existing board. | You can use this online tool to find the Board IDs.

You can always edit the boards in the accounts settings or when creating new Pins

Set up a Zap on Zapier or an Applet on IFTTT

How to post to Pinterest automatically via Zapier
[How to post to Pinterest automatically via IFT

Question 4

How to set up a posting schedule

Accepted Answer

Everyone who manages multiple social accounts is aware of the benefits of having a strict posting schedule -- it definitely saves a lot of time! It is all about deciding which types of posts will be shared on any days of the week.

Each social account will have its own posting schedule, but if you wish, you can duplicate that posting schedule so that you use it for the other social accounts too.

Once you set up a posting schedule, you don't have to worry about choosing the time for each post individually, all the posts will simply be added to the posting queue on the next available time slot and be posted accordingly, following the predefined settings.

To set up a posting schedule:

Go to Accounts.
Select the social account for which you want to create a new timeslot.
Select the second option named Posting Schedule.

You can select to the Create a time slot or Autofill the time slots.
A time slot is a detailed plan for your posts. You can fill all the information i.e on Mondays-Link posts; on Tuesdays-Photo posts; etc.
Autofill requires only the times and days. Publer will automatically schedule posts according to the times and days you just chose.

To Create a time slot:

Hover over a day and click on the blue + button.

![](https://storage.crisp.chat/us

Question 5

Why can't I see the Instagram account I want to add to Publer?

Accepted Answer

|| For the moment only Instagram Business accounts that have been connected to a Facebook Page are supported. To convert your Instagram account to a Business one, click here. To connect your Facebook Page to your Instagram Business account, click here.

${youtube}Connecting Your Instagram Business Accounts to Publer

1. Resolve any issues, verifications, or alerts:

1.1 Make sure you have no pending verifications on Instagram:

Go to the Instagram app from your mobile.
Click on Edit Profile.
Scroll down to Public Business Information.
Click on Pages and check if you have any warnings.
Finally, make sure to review all warnings accordingly and try connecting the Instagram account again.

1.2 Then, check for the same thing on Facebook:

Go to the Facebook page that you have connected to Instagram.
On the left, scroll down to Settings.
Then, go Instagram.
If you have any warnings, make sure to review them accordingly.
Finally, try to connect the Instagram account again.

1.3 Lastly, check to see if you have any alerts on Business Manager:

The connection needs to be renewed by the Community Manager (the person who created the account) in the Business Manager Suite.
If you are the comm

Question 6

What post types are supported and what are their limitations?

Accepted Answer

Supported posts:

Facebook

Supported post types: Status updates, links, single & multi-photo posts (no limit on the photos per post), albums, videos and GIFs.

Limitations:

Photos can be of any format, but need to be less than 4 MB.
Videos can be of any format, but need to be less than 20 minutes long and less than 1 GB.

Instagram

Supported post types: Single-photo and video posts.

Limitations:

Photos can be of any format, but need to have a minimum resolution of 320x320 pixels. They will be automatically cropped if they're not within the 1.91:1 and 4:5 ratios.
Videos can only be between 3 and 60 seconds long, have a maximum width of 1920 pixels, and have a size no bigger than 100 MB.

|| Carousel (multi-photo) posts, Reels, IGTV, and stories are not supported by Instagram's API.

Twitter

Supported post types: Status updates, links, single and multi-photo posts (up to 4 photos), videos and GIFs.

Limitations:

Photos can be of any format, but need to less than 5 MB. GIFs need to be less than 15 MB.
Videos can be of any format, but need to be less than 140 seconds and less than 512 MB. Learn more about the advanced specifications here.

LinkedIn

Supported post types: Status updates, links, single

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