For the moment only Instagram Business accounts that have been connected to a Facebook Page are supported. To convert your Instagram account to a Business one, click here. To connect your Facebook Page to your Instagram Business account, click here.




1. Resolve any issues, verifications, or alerts:

1.1 Make sure you have no pending verifications on Instagram:

Go to the Instagram app from your mobile.
Click on Edit Profile.
Scroll down to Public Business Information.
Click on Pages and check if you have any warnings.
Finally, make sure to review all warnings accordingly and try connecting the Instagram account again.

1.2 Then, check for the same thing on Facebook:

Go to the Facebook page that you have connected to Instagram.
On the left, scroll down to Settings.
Then, go Instagram.
If you have any warnings, make sure to review them accordingly.
Finally, try to connect the Instagram account again.

1.3 Lastly, check to see if you have any alerts on Business Manager:

The connection needs to be renewed by the Community Manager (the person who created the account) in the Business Manager Suite.
If you are the community manager, go to the Facebook Business Manager account. If not, ask your Community Manager to do so.
Once you sign in, you should be able to see the Alert (Review Error) there.
Resolve the error following the steps accordingly.
Finally, try to connect the IG account once again.


2. If you still cannot see the IG account after making sure you have no pending errors:

2.1 Try the following:

Go to Accounts and click the + icon.



Then, select Instagram.



In the following screen make sure to select Edit Settings instead of Continue.



In the next screen make sure to select ALL the Instagram Accounts and the linked Facebook Pages that you want Publer to have access to.



Finally, click Next and finish the authorization workflow.


2.2 Then, if the above doesn't work, try the following:

Go to Facebook Settings > Business Integrations and search for or click on "publer.io".
In the popup, make sure that you've given Publer access to ALL the required permissions for ALL the Instagram Accounts and the linked Facebook Pages that you want to use Publer for.



Once you do that, try adding the missing Instagram account one more time.


2.3 Lastly, if you still have no luck, try this resource:

Go to Facebook Settings > Business Integrations one more time and search for or click on "publer.io".
In the popup, scroll down and click on "Remove" as shown below (this will simply disconnect Publer from Facebook).



Once you do that, try adding the missing Instagram account one more time.
Don't forget to reconnect the existing Facebook Pages, Groups, and Instagram accounts.


Keep in mind:

Unselecting an Instagram account or a Facebook Page from any of the above solutions will make Publer lose access to it.
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