How to update the billing email address
To update the billing email address :
Go to Settings, then proceed to the Billing tab.
Click the Update billing email.
If you are paying through Paddle:
Enter the new email address you will be using for billing purposes.
Then, tick the acknowledgement box, and click the Save button.
Since there's no API available for this, clicking the Save button will automatically send an email to the respective payment provider on your behalf, with a copy sent to you for your records.
Here's a preview of how the email will appear when sent to the payment provider:
The payment provider will respond in a few business days.
Keep in mind, it may take a few business days for your payment provider to respond, however, they might also respond to you promptly.
Once your billing email address has been updated, the payment provider will notify you via email.
If you are paying through PayPro:
Enter your new billing email address.
Then, tick the acknowledgement box, and click the Save button.
Since there's no API available for this, clicking the Save button will automatically send an email to the respective payment provider on your behalf, with a copy sent to you for your records.
Here's a preview of how the email will look when sent to the payment provider:
The payment provider will respond in a few business days.
Keep in mind, it may take a few business days for your payment provider to respond, however, they might also respond to you promptly.
Once your billing email address has been updated, they will notify you via email.
Here's how the email from PayPro Global will look once your billing email address has been updated:
Keep in mind :
Changing your login email under the Access & Log In tab won't affect your billing email address. To update your Billing email address, simply follow the instructions provided above.
Your payment provider could take a few business days to respond, or they might get back to you promptly.
Once the billing email address has been updated, all invoices and payment-related communications will be sent to the new email by the payment provider.
Written by: John Ezekiel Jacinto
Updated on: 02/03/2024
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