How to sync insights/analytics
Publer will automatically refresh all the metrics/analytics every 24 hours for all the posts of the last 7 days.
However, you can also manually pull of your socials' analytics in a real-time sync process.
Keep in mind, you cannot sync insights for self-hosted WordPress Sites due to technical limitations.
Note: Publer stopped retrieving Post Insights after a certain period (30 days). This means we cannot sync insights for posts that were published years ago.
Go to Analytics on Publer.
You can sync insights for a specific social account or all your accounts.
To sync for a specific account, for example a FB Page, simply select that account on the left.
Then, on the top right corner, click on Sync Insights.
![Sync Insights](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-02-13-at-4185_u36fiw.png)
Select the date from when you wish to sync insights. It can be from today, a few days ago, or as far back as three years ago.
Note: When you sync insights, the posts and the insights from the specified date will be synced. The maximum sync date is 3 years back. If you want to only sync the posts, make sure to follow the steps here.
Note: If there are any posts published outside of Publer within the selected date range that we haven't synced yet, we will pull those posts into Publer to gather their insights.
![Sync Older Insights](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-02-13-at-4192_1g8wic0.png)
You will see a notification on the screen, telling you that the syncing process has started.
After a little time, you will get a Notification on the bell, letting you know that the syncing process has finished.
![Syncing in Progress](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-02-13-at-4220_1qqrcgi.png)
If you open the bell and click on the Notification notice, your page will be refreshed and you will see the synced analytics.
![Insights successfully synced](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-02-13-at-4222_14evtbd.png)
Scroll down to see all of the analytics for that specific account or for the whole team/workspace.
Note: Keep in mind that sometimes the insights might be a little different on Publer than on the social networks. Learn more about that here.
Updated by: Brikena Cani
However, you can also manually pull of your socials' analytics in a real-time sync process.
Keep in mind, you cannot sync insights for self-hosted WordPress Sites due to technical limitations.
Note: Publer stopped retrieving Post Insights after a certain period (30 days). This means we cannot sync insights for posts that were published years ago.
To sync insights/analytics:
Go to Analytics on Publer.
You can sync insights for a specific social account or all your accounts.
To sync for a specific account, for example a FB Page, simply select that account on the left.
Then, on the top right corner, click on Sync Insights.
![Sync Insights](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-02-13-at-4185_u36fiw.png)
Select the date from when you wish to sync insights. It can be from today, a few days ago, or as far back as three years ago.
Note: When you sync insights, the posts and the insights from the specified date will be synced. The maximum sync date is 3 years back. If you want to only sync the posts, make sure to follow the steps here.
Note: If there are any posts published outside of Publer within the selected date range that we haven't synced yet, we will pull those posts into Publer to gather their insights.
![Sync Older Insights](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-02-13-at-4192_1g8wic0.png)
You will see a notification on the screen, telling you that the syncing process has started.
After a little time, you will get a Notification on the bell, letting you know that the syncing process has finished.
![Syncing in Progress](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-02-13-at-4220_1qqrcgi.png)
If you open the bell and click on the Notification notice, your page will be refreshed and you will see the synced analytics.
![Insights successfully synced](https://storage.crisp.chat/users/helpdesk/website/eefbebed3e091800/screen-shot-2024-02-13-at-4222_14evtbd.png)
Scroll down to see all of the analytics for that specific account or for the whole team/workspace.
Note: Keep in mind that sometimes the insights might be a little different on Publer than on the social networks. Learn more about that here.
Updated by: Brikena Cani
Updated on: 24/04/2024
Thank you!