Articles on: Mobile App

(Mobile App) How to sync insights/analytics in Publer

Publer will automatically refresh all the metrics/analytics every 24 hours for all the posts of the last 7 days.

However, you can also manually pull of your socials' analytics in a real-time sync process.

Keep in mind, you cannot sync insights for self-hosted WordPress Sites due to technical limitations.

Note: Publer stopped retrieving Post Insights after a certain period (30 days). This means we cannot sync insights for posts that were published years ago.

To sync insights/analytics:

Open the mobile app and go to Analytics.
You can sync insights for a specific social account or all your accounts.
To sync for a specific account, for example a FB Page, simply select that account on the left.
At the top right corner, click on the sync icon to Sync Insights.

Sync Insights

Select the date from when you wish to sync insights. It can be from today, a few days ago, or as far back as three years ago.

Note: When you sync insights, the posts and the insights from the specified date will be synced. The maximum sync date is 3 years back. If you want to only sync the posts, make sure to follow the steps on the web version here.

Note: If there are any posts published outside of Publer within the selected date range that we haven't synced yet, we will pull those posts into Publer to gather their insights.

Sync Older Insights

You will see a notification on the screen, telling you that the syncing process has started.

Syncing in Progress

After a little time, you will get a Notification on the bell, letting you know that the syncing process has finished.
If you go to Settings > Notification bell and click on the Notification notice, your page will be refreshed and you will see the synced analytics.

Insights successfully synced

You will be automatically redirected to the Analytics tab.

Scroll down to see all of the analytics for that specific account or for the whole team/workspace.

Keep in mind that sometimes the insights might be a little different on Publer than on the social networks. Learn more about that here.

Written by: Brikena Cani

Updated on: 24/04/2024

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