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(Mobile App) How to choose between Owner's API vs Member's API credentials

Each member, Client, Admin, or Editor, can post on the assigned social accounts by using the Owner's API credentials or the Member's.

Using the Owner's or using their own API credentials does NOT mean that the Owner’s or user’s name will show up on the social media channels – that is not possible. On social accounts, you always post as the account itself. The only exception are Facebook Groups and WordPress accounts, where you can also post as a profile.

You can specify whether a member should use the Owner's API credentials or use the Member's API credentials.

When a member is using the API credentials of the Owner, they will be able to post to social networks without any access. Also, when social accounts need reauthentication, they will have to be reauthenticated by the Owner.
When the member is using the Member's API credentials, they will need to have access to a social network (i.e. be an Admin of a FB Page), in order to post to it. They can also reauthenticate the social accounts on their own, without needing the Owner to do that. Learn more about the difference between using owner or their own API credentials below in this article.

Learn more about Owner's API vs. Member's API credentials here.

When choosing between these two settings, a few tips to keep in mind are:

Members will simply be using the API credentials, not the actual credentials. Whenever a member does not have access to a specific social account but you want them to be able to post to it, you should allow them to "use the Owner's API credentials".
Using Owner API credentials means that the Owner will have to manage and reauthenticate the social account on behalf of the member. It is recommended you use this option if you do not want your members (Editors, Admins, or Clients) to have re-authenticate the accounts on their own.
If you want your users to be able re-authenticate the social accounts themselves, and if they already have the necessary access to the social accounts to do that (i.e. Admin of a Facebook page), simply allow them to "use the Member's API credentials"

To choose the posting permission:

Log into the app to access your account and tap on the workspace icon located in the top-left corner.

Select a particular workspace and click on 'Members' in the left panel.

Tap on the three dots ... next to the member's name, then select 'Edit member'.

Change the posting access for each social account assigned with them.
Lastly, adjust the posting level as per your preference.

Learn more about roles and permission levels here to understand how to best manage your team's workflow.

Updated on: 03/10/2023

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