Question 1

How to generate text with AI Assist

Accepted Answer

AI is able to generate text from scratch, but only when given some input. The more specific you are the better the result will be.

Take a look at the following example to understand the importance of using a detailed prompt.

Generating new text content with Publer AI Assist is very easy, but since we support posts for both social media and blog, the first steps are slightly different.

The AI Assist will be automatically activated once you subscribe for the Business Plan, or after you connect your OpenAI account. To use the AI Assist features, follow the steps below.

How to trigger the AI prompt modal for social media posts

Click on the AI Assist button

|| If the post has content, besides generating new text, AI Assist will also give you the option to complete the text

|| The same steps can be used for generating new comments

How to trigger the AI prompt modal for blog posts

Click to add a new block and click on the magic icon that says "Generate new

Question 2

How to connect my OpenAI account

Accepted Answer

The AI Assist for both text and images is powered by OpenAI. There are two ways that we can communicate with OpenAI:

By default, we rely on a shared OpenAI account, and if you have an active Business subscription with us, it comes with unlimited AI prompts.
Regardless of the plan that you have, you can connect your own OpenAI account and use the AI Assist in Publer at no additional cost from our end.

||| If you connect your OpenAI account, you will be charged directly by OpenAI for the AI prompts.

How to connect your OpenAI account with Publer

Get the API key from OpenAI

Go to your OpenAI API keys and create a new one

Copy the generated API key

Paste the API key into Publer

Go to your Publer Integration Settings and choose to use your OpenAI account

Paste the OpenAI API key and click on connect

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Question 3

How to connect Instagram accounts

Accepted Answer

|| Note: For the moment only Instagram Creator and Business accounts that have been connected to a Facebook Page are supported. Convert your Instagram account to a Creator/Business one and connect it to a Facebook Page here. Alternatively, you can connect your Facebook Page to your Instagram Creator/Business account by going here.

To connect an Instagram account to Publer:

Go to Accounts, click on Connect.
Select Instagram and click on Continue

Sign in to the corresponding Facebook account, with which you are an Admin on the Page that is connected to this Instagram account.
Click on Choose what you allow button.

Connecting Instagram

Make sure to Check all the Instagram Accounts, the required Permissions and click on Continue. You will be sent back to Publer.

Connecting Instagram

Connect all the Instagram accounts you want to use and finally click on **Con

Question 4

Why can't I see the Facebook Page I want to add to Publer?

Accepted Answer

If you are getting the error "No eligible social accounts to add" when trying to connect to your Facebook Page, then most probably some permissions are missing on the Business Integrations section.

To connect to your Facebook Page

Firstly, try to:

Go to Social Accounts on the left side.
Click Connect, select Facebook Page and continue. You will be asked to log in to your Facebook Profile, with which you manage this Page.
In the following screen make sure to select Choose what you allow instead of Continue.

Connect Facebook Page

Here, make sure to select all the linked Facebook Pages and all the permissions are on and hit Continue.

Connect Facebook Page

* Lastly, select all the Facebook Pages that you want to connect to Publer.

2. If the above doesn't work, try the following:

Make sure to switch to your main/personal Facebook account ( Not a Page).
Go to Facebook Settings > Business Integrations and search for or click on "publer.io".
In the popup, make sure that you've given Publer access to all the required permissions for all the linked Facebook Pages that you want to use on Publer.

![Publer Integration](https://storage.crisp.chat/users/helpdesk/website/e

Question 5

Why do I get "This email address is taken" error?

Accepted Answer

If you are updating your email address and the one you enter is already being used, an error message saying "Email is already taken" will pop up. You will then be required to select a different email address or delete the account associated with the email you want to use.

Here's what you can do:

Use a different email address that is not presently registered with Publer.
Alternatively, you may consider deleting the account linked to the email that you wish to use.
In order to delete your account, simply navigate to 'Settings', scroll downwards until you reach the 'Delete Account' option. Proceed by clicking on the 'Delete Account' button.

Once you've either deleted your account or set up a new email address, try to change the email address again. You should no longer encounter the previous error.

|| In case you have no access to your old email or you cannot change your email, please contact us directly at support@publer.io or at the live chat on our website.

Question 6

How to fix Twitter, Facebook, or LinkedIn link preview issues

Accepted Answer

|| Note: It's recommended that you check if your link has the necessary meta tags by using other tools as well, to ensure that it will be loaded properly on Publer and shared with the respective thumbnail on the social networks. Learn more about how you can do that here.

Twitter

We cannot control how Twitter will render the preview for your links. You need to make sure that you have added the proper meta tags.

You can check if a link will render properly by simply pasting the URL directly on Twitter as shown in the following example:

If you don't see a link preview as in the second example, that means that your site is missing the Twitter meta tags.

You can learn more here: https://developer.twitter.com/en/docs/twitter-for-websites/cards/overview/summary-card-with-large-image

If you don't have experience with meta tags, it's advisable to contact your webmaster.

|| Long posts on Twitter will never show a link preview.

|| Once you attach a link in Publer, you can safely delete the URL from the post description in order to prevent the link from being shown twice (just like when using Facebook or LinkedIn).

Facebook

Use Facebook’s Sharing Debugger to make sure that the link will look properly on Facebook:

https://developers

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